一.Room Reservations預訂房間
Key Sentences（重點句子）
1．I'd like to book a double room for Tuesday next week．
下周二我想訂一個雙人房間。
2．What's the price difference？
兩種房間的價格有什?不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。
4．I think I'll take the one with a front view then．
我想我還是要陽面的吧。
5．How long will you be staying？
您打算住多久？
6．We'll be leaving Sunday morning．
我們將在星期天上午離開。
7．And we look forward to seeing you next Tuesday．
我們盼望下周二見到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．
我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．
我們確實有一個單間，在這段時間可以用。
10． What is the rate， please？
請問房費多少？
11．The current rate is＄ 50 per night．
現行房費是50美元一天。
12． What services come with that？
這個價格包括哪些服務項目呢？
13．That sounds not bad at all． I'll take it．
聽起來還不錯。這個房間我要了。
14． By the way， I'd like a quiet room away from the street if the is possible．
順便說一下，如有可能我想要一個不臨街的安靜房間。
Dialogue A
A：Room Reservations．Good afternoon．
B：I'd like to book a double room for Tuesday next week．
A：That's fine， sir． A double room for Tuesday， September12th， with a front view or rear view？
B：What's the price difference？
A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
B：I think I'll take the one with a front view then．
A： How long will you be staying？
B： We'll be leaving Sunday morning．
A： That will be five nights， sir．Thank you very much，and we look forward to seeing you next Tuesday．
B： Good． That's all settled then． Good-bye．
A： Good-bye．
Dialogue B
A：Advance Reservations．Can I help you？
B：Yes，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．
A： Yes， we do have a single room available for those dates．
B： What is the rate， please？
A： The current rate is＄50 per night．
B： What services come with that？
A： For＄50 you'll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday．
B： That sounds not bad at all．I'll take it．
A：Very good． Could you tell me your name， sir， please？
B： Yes， it is Moore．
A： How do you spell it， please？
B： It's M-O-O-R-E．
A：M-O-O-R-E．And what is your address，please？
B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．．
A： Excuse me， sir， but could you speak a little more slowly，please？
B：Sure，no problem．It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？
A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．
B： That's right．
A： What about your telephone number？
B：（601） 264-9716． By the way， I'd like a quiet room away from the street if that is possible．
A：A quiet room away from the street is preferred．O．K．．We'll mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．
B：Thank you and good-bye．
A：Good-bye．
Words and Expressions
settle v．解決
available a．可得到的，有用的
confirm vt．使堅定，認可
Mississippi n．密西西比（美國州名）
二.At the Entrance 在門口
Key Sentences（重點句子）
1．Welcome to our hotel．
歡迎光臨。
2．So you have got altogether four pieces of baggage？
您一共帶了4件行李，是不是？
3． Let me have a check again．
讓我再看一下。
4．The Reception Desk is straight ahead．
接待處就在前面。
5．After you， please．
你先請。
6．Excuse me， where can I buy some cigarettes？
勞駕。我到哪兒可買到香煙？
7．There is a shop on the ground floor．
一樓有個商店。
8．It sells both Chinese and foreign cigarettes．
在那兒可買到中國香煙和外國香煙。
9．Can I also get some souvenirs there？
也可以買到紀念品嗎？
10．There is a counter selling all kinds of souvenirs．
有個櫃台出售各種各樣的紀念品。
11．Excuse me，where is the restaurant？
勞駕，請問飯廳在哪兒？
12．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？
我們有中餐廳和西餐廳，你願意去哪個？
13．I'd like to try some Chinese food today．
今天我想嘗嘗中國菜。
Dialogue A
（A car pulls up in front of Huatian Hotel and a doorman
（A） goes forward to meet the guests B and C， opening the door of the car for them．）
A：Good evening， sir and madam．Welcome to our hotel．
Mr Bell（B）： Thanks．Good evening．
A：（Opening the trunk， taking out the baggage and looking at the name on the baggage tags）
I'm the doorman， sir． So you have got altogether four pieces of baggage？
B： Er． Maybe five， Margaret（C）？
A：Five？Oh， sorry． Let me have a check again．
C：Oh，no，Henry．Always poor memory！We've got only four．
B：I see．
（To the doorman） Sorry，boy． You're right． Four pieces．
A： Never mind， sir． The Reception Desk is straight ahead．After you，please．
B：Yes，thank you．
Dialogue B
A： Excuse me． Where can I buy some cigarettes？
B： There is a shop on the ground floor． It sells both Chinese and foreign cigarettes．
A：Can I also get some souvenirs there？
B：Yes，sir．There is a counter selling all kinds of souvenirs．
A： By the way， where is the men's room？
B：There is one at the end of the corridor．
A：Thank you．
B： You are welcome．
Dialogue C
A：Excuse me，where is the restaurant？
B：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？
A：I'd like to try some Chinese food today．
B： The Chinese restaurant is on the second floor．
A： What are the hours at the restaurant？
B：Breakfast 6?30 to 9?00 a．m．；Lunch 11?30 a．m．to2?00 p．m．；Dinner 5?30 to 9?00 p．m．．
A：Thank you．
B： You're welcome．
Words and Expressions
cigarette n．香煙、紙煙
souvenir n．紀念品，紀念物
corridor n．走廊
三．Housekeeping 客房服務
Key Sentences（重點句子）
1．Housekeeping．May I come in？
我是客房的，可以進來嗎？
2．When would you like me to do your room，sir？
您要我什?時間來給你打掃房間呢，先生？
3．You can do it now if you like．
如果您願意，現在就可以打掃。
4．I would like you to go and get me a flask of hot water．
我想請你給我拿一瓶開水來。
5．I'm sorry that your flask is empty．
很抱歉您的水壺空了。
6．May I do the turn-down service for you now？
現在可以?您收拾房間了嗎？
7．Oh，thank you．But you see，we are having some friends over．
噢，謝謝，但你知道我們邀請了一些朋友過來聚聚。
8．Could you come back in three hours？
你能不能過3小時再來整理？
9．Certainly，madam．I'll let the overnight staff know．
當然可以，女士。我會轉告夜班服務員。
10．Would you tidy up a bit in the bathroom？
請整理一下浴室好嗎？
11．I've just taken a bath and it is quite a mess now．
我剛洗了澡，那兒亂糟糟的。
12．Besides，please bring us a bottle of just boiled water．
此外，請給我們帶瓶剛燒開的水來。
13．It's growing dark．Would you like me to draw the curtains for you？
天黑下來了，要不要我拉上窗簾？
14．Is there anything I can do for you？
您還有什?事要我做嗎？
15．I'm always at your service．
樂意效勞。
Dialogue A
A：Housekeeping．May I come in？
B：Yes，please．
A：When would you like me to do your room，sir？
B：You can do it now if you like．I was just about to go down for my breakfast when you came．But before you start，would you do this for me？
A：Yes，what is it？
B：I would like you to go and get me a flask of hot water．I need some hot water to wash down medicine after break－fast．
A：I'm sorry that your flask is empty．I'll go and get you an- other flask that's full at once．
B：Thank you．
Dialogue B
（The Turn-down Service）
A：Good evening，madam and sir．May I do the turn down service for you now？
B：Oh，thank you．But you see，we are having some friends over．We're going to have a small party here in the room．Could you come back in three hours？
A：Certainly，madam．I'll let the overnight staff know．They will come then．
B：That's fine．Well，our friends seem to be a little late．Would you tidy up a bit in the bathroom？I've just taken a bath and it is quite a mess now．Besides，please bring us a bottle of just boiled water．We'd treat our guests to typical Chinese tea．
A：Yes，madam．I'll bring in some fresh towels together with the drinking water．
B：OK．
A：（Having done all on request） It's growing dark．Would you like me to draw the curtains for you，sir and madam？
C：Why not？That would be so cozy．
A： May I turn on the lights for you？
C：Yes，please．I'd like to do some reading while waiting．
A：Yes，sir．Is there anything I can do for you？
C：No more．You're a smart girl indeed．Thank you very much．
A：I'm always at your service．Goodbye，sir and madam，and do have a very pleasant evening．
Words and Expressions
flask n．長頸瓶，熱水瓶
overnight a．終夜的，一夜間的
cozy a．舒適的，溫暖的
service n．服務，幫助
四．Laundry Service 洗衣服務
Key Sentences（重點句子）
1．Excuse me．Have you any laundry？
對不起，請問有沒有要洗的衣服？
2．The laundry man is here to collect it．
洗衣房服務員來這兒收要洗的衣服了。
3．If you have any，please just leave it in the laundry bag behind the bathroom door．
如果您有衣服要洗，請放在浴室門後的洗衣袋裏。
4．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
請告訴我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，幹洗或縫補，還要寫明何時需要取衣服。
5．What if there is any laundry damage？
如果你們洗衣時損壞了衣服怎?辦？
6．In such a case，the hotel should certainly pay for it．
如果是這樣，飯店當然應該賠償。
7．Could you send someone up for my laundry，please？
請問，你們能派人來收要洗的衣服嗎？
8．A valet will be up in a few minutes．
洗熨工馬上就到。
9．Will the color run in the wash？
洗衣時會掉色嗎？
10．We'll dry-clean the dress．
我們將幹洗這條裙子。
11．We'll stitch it before washing．
我們會在洗之前把襯裏縫好。
12．When can I have my laundry back？
我何時能取回洗的衣服呢？
13．But would you like express service or same-day？
不過，您是要快洗服務還是當日取？
14．I'd like this sweater to be washed by hand in cold water．
這件毛衣要用冷水手洗。
Dialogue A
（Explaining How to Get the Service）
（A：Room Attendant B：Guest）
A：Excuse me．Have you any laundry？The laundry man is here to collect it．
B：No，not now，thank you．
A：If you have any，please just leave it in the laundry bag be-hind the bathroom door．The laundry man comes over to collect it every morning．
B：Thank you．
A：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
B：I see．What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it．
A：In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．
B：That sounds quite reasonable．I hope there's no damage at all．
A：Don't worry，sir．The Laundry Department has wide experience in their work．
B：All right．Thank you for your information．
A：Not at all．
Dialogue B
（Express Service）
（A：Laundry clerk B：Mrs Bell）
A：What can I do for you？
B：Could you send someone up for my laundry，please？Room908，Bell．
A：Certainly，Mrs Bell．A valet will be up in a few minutes．
B：Good．I also have a silk dress which I don't think is color-fast．Will the color run in the wash？
A：We'll dry-clean the dress．Then the color won't run．
B：You're sure？Good！And the lining of my husband's jackethas come unstitched．It might tear over further while washing．
A：Don't worry，madam．We'll stitch it before washing．
B：That's fine．Now，when can I have my laundry back？
A：Usually it takes about two days to have laundry done．But would you like express service or same-day？
B：What is the difference in price？
A：We charge 50％ more for express， but it only takes 5hours．
B：And for same-day，will I get the dress and skirt back this evening？
A：Yes，madam．All deliveries will be made before six o'clock．
B：I'll have express then．
Dialogue C
A：Can I help you？
B：Yes．I have some laundry to be done．
A：Certainly，sir．Could you fill out the laundry form，please？
B：May I use your pen？
A：Sure．Here you are．
B：Thanks．Oh，I don't want these shirts starched．
A：No starch．I understand，sir．
B：And also I'd like this sweater to be washed by hand in cold water．It might shrink otherwise．
A：By hand in cold water，I see．
B：When will they be ready？
A：We will deliver them tomorrow evening around 6．
B：Fine，Thanks a lot．
Words and Expressions
notify v．通知
iron v．熨燙
dry-clean v．幹洗
indemnity n．賠償
mend v．修補，縫補
stitch v．縫綴
valet n．旅館中替客人洗燙衣服的人員
colorfast a．不褪色的
express service 快洗服務
starch v．給（衣服等）漿，漿硬
五．Settling complaints 處理投訴
Key Sentences（重點句子）
1．Can you change the room for me？ It's too noisy．
能給我換個房間嗎？這兒太吵了。
2．My wife was woken up several times by the noise the baggage elevator made．
我妻子被運送行李的電梯發出的嘈雜聲弄醒了幾次。
3．She said it was too much for her．
她說這使她難以忍受。
4．I'm awfully sorry，sir．
非常對不起，先生。
5．I do apologize．
我向您道歉。
6．No problem，sir．
沒問題，先生。
7．We'll manage it，but we don't have any spare room today．
我們會盡力辦到，但是今天我們沒有空余房間。
8．Could you wait till tomorrow？
等到明天好嗎？
9．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
我希望明天晚上我們能呆在一套安靜的房間裏睡個好覺。
10．And if there is anything more you need， please let us know．
如果還需要別的什?東西，請告訴我們。
11．The light in this room is too dim．
這房間裏的燈光太暗了。
12．Please get me a brighter one．
請給我換個亮的。
13．Certainly，sir．I'll be back right away．
好的，先生，我馬上就回來。
14．The room is too cold for me．I feel rather cold when I sleep．
這房間太冷了，我睡覺時感到很冷。
Dialogue A
A guest（B） wants to change a room．He goes to the assistant manager（A）
A：Good morning，sir．What can I do for you？
B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her．
A：I'm awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It's possible that the noise is heard early in the morning when all is quiet．
B：Anyhow，I'd like to change our room．
A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from．
B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．
Dialogue B
A：Good evening，ma'am．Did you ring for service？What can I do for you？
B：Yes．The light in this room is too dim．Please get me a brighter one．
A：Certainly，sir．I'll be back right away…Do you mind if I move your things？
B：Oh，no．Go ahead．
A：Thank you…How is the light now？
B：It's much better now．Thank you．
A：You're welcome．And if you need any other things，please let us know．
B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？
A：（Checks）The air-conditioning is already off，ma'am．
B：Maybe I'm getting a cold．
A：Would you like an extra blanket？
B：OK．And would you please get me some hot water，too？I think I need to take some medicine．
A： Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything else？
B：No，thanks．
A：Good night，ma，am．
Words and Expressions
elevator n．電梯
corridor n．走廊，回廊
delegation n．代表團
extra a．額外的，外加的
blanket n．羊毛毯，毯子，毛氈
六．At the Barbers 在理發店與美容廳
Key Sentences（重點句子）
1．I'd like to have my hair cut．
我想理個發。
2． How do you want it？
您想理什?式樣的？
3．Just a trim，and cut the sides fairly short，but not so much at the back．
修剪一下就行了。兩邊剪短些，但後面不要剪得太多。
4．Nothing off the top？
頂上不要剪嗎？
5．Well，a little off the top．
嗯，稍微剪一點。
6．Would you like a shave or shampoo？
您要不要修面或洗頭？
7．I want a haircut and a shave，please．
我想理發和修面。
8．Very well，and how would you like your haircut，sir？
好的，您喜歡什?發式？
9．Do you want me to trim your moustache？
要我?您修剪一下小胡子嗎？
10．Well， could you cut a little more off the temple？
好，能不能把兩邊?角再剪短些？
11．Is that satisfactory？
您看這樣滿意嗎？
12．Anything else I can do for you？
還要我?您做些什?嗎？
13．I want a facial．
我想做面部美容。
14．Most facials start with a thorough cleansing．
面部美容大都是先徹底清潔面部皮膚。
15．I'll take the half-hour facial with make-up．
我要做半小時美容外加化妝。
Dialogue A
A：Good morning，sir．Take a seat，please．
B：Thank you．I'd like to have my hair cut．
A：How do you want it？
B： Just a trim，and cut the sides fairly short， but not so much at the back．
A：Nothing off the top？
B：Well，a little off the top．
A：How about the front？
B：Leave the front as it is．
A：Would you like a shave or shampoo？
B：No，thanks．I can do these things by myself．
Dialogue B
A：Good morning．Take a seat，please．
B：Thank you．I want a haircut and a shave， please．
A：Very well，and how would you like your haircut，sir？
B：Just a trim，and cut the sides fairly short， but not so much at the back．
A：Nothing off the top？
B：Well，a little off the top．
A：How about the front？
B： Leave the front as it is．
A：OK．Do you want me to trim your moustache？
B：Yes，please．
A：Now have a look，please．Is it all right？
B：Well，could you cut a little more off the temple？
A：All right．Is that satisfactory？
B：Yes，thanks．And I'd like a shampoo，please．
A：Yes，sir．
（After giving the guest a shampoo） Now shall I put on some hair oil or some tonic water？
B：Both please．
A：Anything else I can do for you？
B：No，thank you．And how much altogether？
A：That will be twenty yuan．
B： Here you are．
A：Thank you，sir．
Dialogue C
（Having a Facial Treatment）
B：Good afternoon，ma'am．What can I do for you？
A：Good afternoon．I want a facial．But this is the first time I've come here，so can you tell me how you do it？
B： Sure． Most facials start with a thorough cleansing．Then we usually use a toner to invigorate the skin，followed by exfoliation treatment a peeling mask or scrub that re-moves the dead cells that makes the skin look dull．After that，we'll massage your face and neck with oil or cream to improve the circulation and relieve the tension， followed by a mask to moisturize and soften the skin．
A：That's exctaly what I want．How long does it take？
B：There are half-hour and one hour treatments．The half hour facial costs twenty yuan and the one hour costs thirty yuan．If you want a make-up，another ten yuan will do．
A：Good．I'll take the half-hour facial with make-up．
Words and Expressions
moustache n．髭，小胡子
temple n．?角
satisfactory n．滿意的
toner n．調色劑，增色劑
invigorate vt．滋補，滋潤；使活躍；使健壯
exfoliation n．剝落；剝落物
peel v．剝（皮）；被剝（或削）去皮
scrub n．擦洗；擦淨
massage vt．給（某人或身體某部位）按摩（或推拿）
circulation n．循環，環流；運行
moisturize vt．給（皮膚、空氣等）增加水分
tonic a．滋補的
cleanse vt．使清潔，清洗
七．Check out 結帳
Key Sentences（重點句子）
1．I'd like to pay my bill now．
我想現在結賬。
2．Your name and room number，please？
請問您的姓名和房間號碼？
3．Have you used any hotel services this morning？
請問您今天早晨是否用過旅館內的服務設施？
4．Four nights at 90 US dollors each， and here are the meals that you had at the hotel．That makes a total of 665 US dollars．
4個晚上，每晚90美元，加上膳食費，總共是660美元。
5．Can I pay by credit card？
我可以用信用卡支付嗎？
6．Please sign your name here．
請您在這裏簽名。
7． Excuse me． We're leaving today．I'd like to pay our bills now．
勞駕。我們今天要離去了。我希望現在就把賬結清。
8．By the way，I'd like to tell you that the check-out time is 12?00 noon，sir．
先生，順便告訴您，結賬後離開旅館時間是12點。
9． How about the charge for the days you shared the room with your friend？
這幾天您的朋友與您同住費用怎?辦呢？
10．Please add to my account．
請記在我的賬裏。
11．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？
格林先生，今天早晨您是否用過旅館服務設施，或在旅館餐廳用過早餐？
12．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．
是的，我的朋友與我在餐廳剛用過早餐，但是我們沒有使用過任何服務設施。
13．The total for the eight days is five hundred sixty yuan and eighty fen．
8天來總計是560元8角。
Dialogue A
A：Good morning，sir．Can I help you？
B：I'd like to pay my bill now．
A：Your name and room number， please？
B：George Wright，Room 706．
A：Yes，Mr．Wright．Have you used any hotel service this morning？
B：No，I haven't used any services．
A：Fine．This is your bill，Mr．Wright．Four nights at 90US dollars each， and here are the meals that you had atthe hotel．That makes a total of 665 US dollars．
B： Can I pay by credit card？
A：Certainly． May I have your card，please？
B： Here you are．
A：Please sign your name here．
B：Oh，yes．Is it possible to leave my luggage here until I'm ready to leave this afternoon？ I'd like to say good-bye to some of my friends．
A：Yes，we'll keep it for you．How many pieces of your luggage？
B： Just three．I'll be back by 3?00．
A： That's fine． Have a nice day．
B：Thank you．See you later．
Dialogue B
（A：Receptionist B： Guest）
B：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bank．
A：Up to the present，the total amount has been 880 yuan approximately．
B：Excuse me． We're leaving today．I'd like to pay our bill snow．
A：By the way， I'd like to tell you（that） the check-out times 12?00 noon． May I know your name and room number，please？
B：My name is Henry Green．Room 1123．
A：Yes，Mr．Green．How about the charge for the days you shared the room with your friend？
B：Please add to my account．
A：Then we'll make out a bill for both of you．
B：OK．
A：Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？
B：Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．
A：Fine．I'll need to find out what the charge is on the breakfast．The total for the eight days is eight hundred sixty yuan and eighty fen．
B：Oh，I didn't change enough money just now．Can I pay in American dollars？
A：No，sir．You can pay in Foreign Exchange Certificate only．But you can get your money changed at the Foreign Exchange Counter of our hotel over there．
B：Thank you．…Here you are．
A：Thank you．Mr．Green．Here's your receipt．
Words and Expressions
approximate a．近似的，大約的
figure n．數字
exchange v．交換、兌換、交易
Foreign Exchange Certificate 外幣兌換券
receipt n．收據
luggage n．行李、包裹
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